You can see the estimated delivery date for each product on the product detail pages. The estimated delivery time of the stocked products is 1-2 weeks, and the products that are not in stock are delivered to the address within 8-9 weeks, including the production process.

We are very sorry that the order was delayed due to unforeseen circumstances.

We know how excited you are to receive your products, and we handcraft our products with local artisans and makers. In addition, during periods of increased demand for furniture, our delivery times can take much longer than normal due to the increased pressure on our manufacturers.

We want you to know that we are working on shortening these times and preventing delays. You can find the delivery information of your order in the ‘.....’ section of our website and you can contact us via our WhatsApp support line.

We are conscious of avoiding overproduction, so we usually keep the most preferred small-volume products in our warehouse.

For this reason, the product you want may not appear in our stocks, but you can still order it. We queue your order according to our production intensity, produce it carefully for you and ensure that it reaches you within 8-9 weeks.

If you do not have the appropriate conditions to receive your products, you can keep your products in our warehouse free of charge for 30 working days after the delivery notification is made for you. If it exceeds 30 working days, you will be charged.

For detailed information, you can take a look at Contracts > Distance Sales Agreement.

You may have changed your mind after purchasing the product. If your order has not been delivered for your purchases from shop.hamm.com.tr, you can cancel your order by creating a cancellation request within 14 days of purchase. You can then re-purchase the product you want to change.

Yes, you can pay the online payment link that will be sent to you by our team.

Depending on the packaging dimensions of the products, they are delivered via cargo or transport. The delivery method is decided by our dispatch team.

Yes, you can contact us to change your address as long as your order has not shipped yet. The customer may be responsible for any additional shipping charges that may result in address changes.

The products in your order are delivered according to stock status and preference. While stocked products are delivered within 1-2 weeks, you can request to receive them all together or to be delivered in parts in 8-9 weeks.

You can request a refund within 14 days after you receive the product. After the necessary checks are provided, your return process is finalised.

You should check the product before receiving it and make a report by not accepting the damaged product. You can do the same for products arriving by transport.

Refund transactions are reflected in the card account within 1-3 business days for payments made with credit cards and within 7-14 business days for payments made with debit (debit) cards.

The warranty period starts from the delivery date of the product and lasts for 2 years. Failures arising from use contrary to the rules in the user manual, unusual use, transport and placement after delivery of the product (falling, excessive shaking, impact, etc.), wear and tear that will occur naturally over time under normal conditions of use of the products and deterioration, scratching, breakage and malfunctions caused by the use of the products and malfunctions caused by natural events are not covered by the warranty.

The materials used in our products are solid oak, solid walnut, natural oak (papel) veneer and natural walnut (papel) veneer.There may be colour and texture differences in the wood material used in the products. This difference is due to the natural structure of the tree. In case of contact with all kinds of food and beverages, clean the surface with a damp cloth as soon as possible and dry it with a dry cloth.

In case of intense liquid contact, remove the water with a dry cloth and let it dry at room temperature. Do not expose to the sun. Do not dry your furniture with devices such as hair dryer, iron, electric heater, etc.

Do not use any chemicals (acetone, alcohol, detergent, etc.) for cleaning wooden surfaces. Do not process with sharp and scraper tools. In linen oil wood products, the product can be maintained with fine sanding and linen oil.

Firstly, you can sand with fine sandpaper in the direction of the wood pattern without applying pressure, then you should thoroughly rub the flax oil on the surface with the help of a cotton cloth. It is enough to wait a few days for it to dry.

Glass illuminations are produced by hand blowing in the glass workshop. There may be differences in the size of the products within certain proportions. Clean the glass lighting and covers with a soft cloth.

Painted metal surfaces used in metal products are covered with electrostatic paint on iron. Ensure that metal surfaces do not remain dusty. Wipe the dusty surfaces with a soft cloth. Do not use abrasive and chemical materials such as sandpaper, alcohol, bleach for cleaning the surfaces. Clean the spilt food and beverages without waiting. Clean the surface with a slightly damp soft cloth and then dry with a dry cloth.